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I have had this maintenace contract for many years and only used it a few times but never had such a comparable response. 2020 Integrated Resource Plan Stakeholder Update / June 11, 2020 WARRANTY, GUARANTEE OR PROMISE RELATING TO THE MATERIALS, WORKMANSHIP OR PERFORMANCE OF THE INTERIOR GAS PIPING OR CONNECTORS REPLACED BY CONSUMERS ENERGY AND NO SUCH WARRANTY SHOULD BE IMPLIED FROM THIS CONTRACT. Explore how we are developing innovative solutions to make a positive impact today and for future generations. The person responding to my call stated that the information would forwarded to their vendor who performs service. Minutes, RPAC session held October 26, 2022 We're currently experiencing system issues which may result in website slowness. Call 800-477-5050 (M-F, 7 a.m. - 6 p.m.; Sat, 8 a.m. - 2 p.m.) The Appliance Service Plan is not regulated by the Michigan Public Service Commission. Category. You have the choice of two solar energy plans, one of which doesnt even require solar panel installation. .wp_tips-block .wp_icon { We're currently experiencing login issues which may result in technical difficulties. We're sorry for any inconvenience and ask that you try again later today. With nearly 1.3 million customers across the state, we know how important it is to look at the big picture for today and tomorrow. In a time when it is getting difficult for companies, particularly service providers, to carve out points of comparisons from their competitors is the prices, location and service innovations that can be easily copied. M-F, 7 a.m. - 6 p.m. Were always looking for great people to join our team. Eligible customers can log in to their account and use the rate plan comparison tool to compare. Call us today for Virtual Sales Call! Had the plan and came home from vacation and had no heat called the plan and it took 24 hours before someone was out to our house to get furnace fixed. They are very nice guys. To meet our customers growing energy needs, we generate power from a diverse asset portfolio and purchase power from others. Caps Lock is on. If a gas pipe, valve or connection in your home ever fails, an experienced local service professional will be sent to your home right away. Give us a call at 1-800-230-1397. Recommended If You're Home During the Day: Standard Plan. Consumers Energy 124 complaints 23 resolved 101 unresolved File a complaint to Consumers Energy Consumers Energy contacts (added by reviewer) Phone number +1 800 477 5050 Address 4000 Clay Ave. SW, Michigan United States Website www.consumersenergy.com Category Utility Services View full information Most discussed complaints 1 ADVERTISIMENT The complaint has been investigated and resolved to the customers satisfaction. There's currently 4 outstanding HVAC specialists working for us. We're sorry for any inconvenience and ask that you try again later today. 2020 Integrated Resource Plan / June 26, 2020 I HAVE HAD NO PROBLEMS WITH THEM. THEY GOT THE JOB DONE QUICKLY. Recommended for the Flexible, Frugal Family: a Peak Power Savers Plan. We did not sign or return it. In the event of any defects in parts, materials or service provided hereunder, our only responsibility and your sole remedy shall be that on your request during the term of this contract, we will repair or replace the defective part, material or service in accordance with the provisions of this contract. We called in with multiple waits. There are no refunds for your enrollment prior to cancellation. Not to mention how rude she was which in turn made me angry! After at least a 30 minute wait I was able to describe the need for service. They subcontract with a reputable appliance dealer in the area. We're currently experiencing system issues which may result in website slowness. No, Consumers Energy Appliance Service Plan does not offer eco-friendly accreditations. Schedule Now *Please note, recycling is only available to Consumers Energy electric customers. Click the Espaol link on any page to view the page in Spanish. Call 800-736-4147 To get started, just click the button below or call us at 888-990-2246. We established our business in 1998. I highly recommend this program!! HELP LINE OPEN 24x7x365 5 good reasons to give yourself Home Protection Plus: Covered appliance repairs are free. Nearly 200,000 households already rely on our Appliance Service Plan to keep their homes comfortable and protect against unexpected costs. For the best performance on this website and others, please upgrade First of all I never signed up for the plan and should not have to search my consumers energy bill if they were a honest company I have started dealing with this in February 2018 and Everytime you call it's a different story. font-size: 30px; This contract is personal to you and shall not be assigned by you. Con artists posing as Consumers Energy employees use threats to trick people into paying them. Copyright 2023 APS. A brighter tomorrow starts with a cleaner today. I think of it like a safety net. We are committed to a supply chain that is safe, sustainable and diverse. Apparently the 50.00 rebate check they send you once signed automatically enrolled you in the program. Is your company interested in supporting a reliable energy source for customers? Does your business have a passion for renewable clean energy? I use the Premium Plan, which covers all my major appliances except for a freezer and dishwasher (which I don't have). Consumers Energy shall not be responsible for charges for service or parts you have others provide without prior authorization from Consumers Energy. Email Us The contract does not cover any labor, material and parts required as the result of: abuse, vandalism, fire, freezing, acts of God, energy or water supply outages, power surges, equipment operated on portable generators, flooding, water damage, or attempted repairs by persons other than Consumers Energy authorized personnel or any other abnormal conditions. Upon giving them my social security number they said that they were not sure that I was who I said I was. This may cause you to enter password incorrectly. If you're the kind of person who recycles their old recycling bin, or just someone who wants to do their part to help keep Michigan pure, we've got you covered. Manage all the services for all of your properties from one place. Room air conditioners and dehumidifiers must be picked up for recycling at the same time as a refrigerator or freezer. I have been paying my monthly gas and electric bill, but have not sent the money in for the "Appliance Plan". We are currently being billed an extra $40.99 a month for this plan. Caps Lock is on. P.O. When it comes to doing business with APS on new projects and programs, we dont just look for companies that can get the job done. The bill estimator told us we were in line to see a $105 decrease in this month's bill. Expect unbeatable quality and complete satisfaction, and a technician you can trust. The serviceman was here the next morning and called to let me know he was on his way. Brian Wheeler 517-788-2394 Description of Work Our washing machine started leaking and then quit. Scammers try to trick you into giving them your personal information. It's a scam do not sign up. NO OUT-OF-POCKET CHARGE FOR COVERED REPAIRS No service call charges. With an online account, you can enjoy these benefits from any device: Manage your account anywhere, anytime; Easily view and pay your bill; Choose service outage or payment alerts Any damage caused, or costs incurred, to gain access to inaccessible exposed interior gas piping, including restoration costs, will be the responsibility of the customer, including but not limited to restoring concrete, dry wall, paint and wallpaper. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Were focused on integrating renewable resources, empowering customers with flexible energy efficiency options and incorporating advanced technology to produce 100% clean and affordable energyall while providing reliable service and remaining good stewards of Arizonas diverse environment. Reminder: Time-of-Use Hours Have Changed Enroll and receive a $25 gift card and bill credits. They have been charging me for the Appliance Plan for 7 months, but I have only noticed it for the past 4 months. Recently moved into our new house. Consumers Energy - Destruction of personal property 4133 highcrest dr brighton mi 48116. I could of called business next door and they would of been out in half hour. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In the last two years They have made repairs to my refrigerator and furnace. Description of Work Came to fix the furnace for the 5th time, Category appliance repair, heating & air conditioning/hvac, Description of Work Added freon to my system. Caps Lock is on. We are OPEN! They went through a week long process and called back saying that it has been approved. The cash allowance is limited to the amounts set forth in the Cash Allowance Schedule regardless of the cost to replace the affected appliance. Our great green options help you to help the environment. Description of Work They worked on my dishwasher. Our plans cover all major appliances, gas line protection, surge protection, and more. Pro Services did not keep the appointment, I called Consumer's back, was given Pro Services's number, and I called them myself. Description of Work We have the Essential Care Plan with Consumer's Energy to repair the furnace and air conditioning/heat pump. This program applies to certain residential grade appliances, equipment and interior natural gas lines. For me the meaning is simple; it involves providing a healthy, safe, comfortable and efficient living environment for you and your family. Consumers Energy Payment Center Even though there are many demands from owning this business these past 14 years, I am very thankful for this profession, the people I have gotten to meet along the way and the individuals I have been privileged to work with. APPLIANCE PROTECTION YOU CAN COUNT ON Service Calls at No Additional Charge No Charge for Covered Labor, Parts or Repairs Reliable Service and Experienced Professionals Priority Scheduling for Heating and Cooling Emergencies Phone Representatives Available 24/7 to Help Which plan is right for my household? M-F, 8 a.m. - 5 p.m. Consumers Energy will not be responsible for damages caused by delays, failure of service, unavailability of parts, labor difficulties or other conditions beyond the control of Consumers Energy. Problem was fan timer control- board. Our innovative Solar Gardens program makes it easier than ever for you to subscribe to Michigan-made solar energy. We didn't have to pay anything when they came out because we had a contract, it is kind of like a warranty. If you keep your monthly energy use low (below 600 kWh) then the Standard plan might be an even better fit for you. We have a brand new house, with brand new appliances, we have no need for a maintenance plan on our appliances. Cincinnati, OH 45274-0309. They may try to steal passwords, account numbers, or Social Security numbers. This plan used to be named Saver Choice Max. Plug-in Electric Vehicle plans: 877-904-9246 or email us WHEN THEY CAME OVER THEY TREATED ME WITH RESPECT. Jeremy came out to repair my dryer after my home warranty company wanted to replace it (pro-rated of course). in 11 reviews, Linda and Anthony get the job done at a very reasonable cost. in 3 reviews, The dishwasher is now leak free and I'm highly satisfied with the overall work and price. in 2 reviews. Bookmark this site for easy reference. Consumers Energy shall not be deemed to have breached any provision of this contract as a result of any delay, failure in performance or interruption of performance resulting directly or indirectly from acts of God, strikes or other labor disputes, fires, inclement weather, or any other circumstances beyond Consumers Energys reasonable control. Once reviewed, our team will contact you. You may terminate coverage by giving notice to us at any time prior to the effective date of the increase. Address. However, Consumers Energy reserves the right to schedule heating tune-ups/safety checks and central air conditioning tune-ups at our discretion as workload and weather conditions permit. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We even protect your home gas line and electronics. The next morning after not being called back, we called again, and were supposedly set up with an appointment for the repair with Pro Services. No services will be performed in areas where hazardous materials, conditions or situations exist until the hazards have been eliminated by customer at customers expense. I WOULD RECOMMEND THEM TO ANYONE. Notice of any price increase will be given to you at least 30 days prior to implementation. Templin Heating & Cooling LLC, is a Michigan Heating, Cooling, Service, Water heater, Replacement and maintenance Company located in Metropolitan Detroit. Please provide us with your contact information. In the event that covered electronics or appliances are damaged by a power surge, call us and you'll be reimbursed for the full replacement value of the items (up to $4,000). came out to repair my dryer after my home warranty company wanted to replace it (pro-rated of course). No, Consumers Energy Appliance Service Plan does not offer warranties. This review was chosen algorithmically as the most valued customer feedback. Examples include adding on additional appliances and/or upgrading to the Gold Plan. Appliance Service Plan does not affect your regulated utility service. He said could have cracked heat exchanger. Our air went out, and Consumer's was called, but we were given a message that we would be called back later that day as the lines were quite busy. It must be installed to meet local, state and federal codes and must satisfy both manufacturer and Consumers Energy requirements for safe and proper installation and be in operating condition. We're sorry for any inconvenience and ask that you try again later today. In addition, each plan offers a variety of ways to save on your energy bill. Use our Contact Us form or 2023 Consumers Energy. Contact them to schedule restoration and cleanup of yards, lawns, driveways, sidewalks and roads affected by our work. I read them the riot act and the guy said i would continue the coverage for nothing for 6 months and apologized. In a time when it is getting difficult for companies, particularly service providers, to carve out points of comparisons from their competitors is the prices, location and service innovations that can be easily copied. He was thorough, professional and friendly. Without our knowledge or approval, we were signed up for an "Appliance Service Plan". Repairs, parts, and labor are covered under your plan. Told them wait I will give you her phone number in heaven and you can talk to her. Call: 1-800-422-2825. Additional conditions of service include: Consumers Energy will repair or replace completely exposed interior gas piping. The repairman showed up, diagnosed the problem very quickly, then returned the next day to install a new pump. It's covered under the insurance. Would you like this menu to appear on your next visit? M-F, 8 a.m. - 4 p.m. click here. Submit a complaint and get your issue resolved. Would not recommend Consumers Energy appliance plan. would not recommend anyone wasting money on this service plan. Download 2020 Integrated Resource Plan Stakeholder Update Time of Use plans: Apply online Plug-in Electric Vehicle plans: 877-904-9246 or email us Green Options: 800-241-3368 or email us The contract does not cover labor and materials for repair or replacement of these parts: Appliance Cash Allowance: If Consumers Energy or its agents determines the cost of the repair for a covered appliance exceeds the value of the appliance, the appliance is not repairable or that functional parts are no longer available then Consumers Energy will provide a cash allowance in accordance with the Cash Allowance Schedule below. Our dedicated business specialists are ready to assist you. Call 7-1-1 If you have heat pump or boiler coverage you must also have furnace coverage. I can't believe as company as big as Consumers Energy has to stoop to such low tactics to enroll people. This contract does not cover removal, reconstruction or cleaning of walls, floors, ceilings, cabinets and countertops or areas surrounding appliances. COVERED SERVICE PARTS Consumers Energy Appliance Service Plans coverage includes service calls, labor, and all parts not excluded under the Terms and Conditions on the items you have covered under your Plan and subject to the following two limitations; Central Air Conditioner (Up to 5 Tons): Refrigerant Charging (once per year limit up to 5 lbs), Gas Fireplace: Relay Controls must be accessible. covered service partsconsumers energy appliance service plans coverage includes service calls, labor, and all parts not excluded under the terms and conditions on the items you have covered under your plan and subject to the following two limitations; central air conditioner (up to 5 tons):refrigerant charging (once per year limit up to 5 lbs), Laboratory Services Call us today for Virtual Sales Call! Bold energy goals require ambitious plans and sound resource management. CONSUMERS ENERGY AND ITS AFFILIATES ARE NOT THE MANUFACTURER OF THE GAS PIPING OR CONNECTORS AND THEREFORE THIS CONTRACT IS NOT A Templin Heating & Cooling, LLC employs only the best technicians for air conditioner and furnace repairs as well as all air conditioner and furnace replacements, water heater installation and boiler replacements. Gust said Consumers offers a variety of service plans such as for furnace care or laundry care, ranging from $10.99 a month up to $27.99 a month, depending on the appliances that are. This provision does not apply to covered repairs on heating/cooling equipment and water heaters. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. There is no way to contact consumers via email, so you are forced to call. For access to historical K-1s please reach out to[emailprotected]. When I called for service I was able to schedule service for the next day between 8 and noon. 2020 Integrated Resource Plan Stakeholder Update / February 23, 2021 Email: irela tions@buckeye.com. Lite Choice, Premier Choice and Premier Choice Large are now combined into this one plan. For the best performance on this website and others, please upgrade I could not believe they tried that scam and then left it leaking. Copyright 2023 APS. No parts or labor charges. Templin Heating & Cooling, LLC employs only the best technicians for air conditioner and furnace repairs as well as all air conditioner and furnace replacements, water heater installation and boiler replacements. If Consumers Energy terminates its Appliance Service Plans you will receive a pro-rata refund of any pre-paid amounts. } We're currently experiencing system issues which may result in website slowness. Green Options: 800-241-3368 or email us. Honest Appliance Service & Repair accepts credit cards. All gas piping must be readily accessible. THEY HIRE PEOPLE THAT KNOW WHAT THEY ARE DOING. In light of the rapidly changing energy environment evident across the country and in particular in Arizona, the APS RPAC was created to infuse additional group . 4 outstanding HVAC specialists working for us our Appliance service Plan to keep their homes comfortable and against... Essential Care Plan with Consumer 's Energy to repair my dryer after my warranty. At 888-990-2246 cabinets and countertops or areas surrounding appliances money in for the past 4 months posing Consumers! Looking for great people to join our team was here the next morning and called back saying that it been! Once signed automatically enrolled you in the program and they would of been out half... Technical difficulties few times but never had such a comparable response offers a variety of ways to save your... 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My call stated that the information would forwarded to their account and use the rate Plan comparison to! And countertops or areas surrounding appliances problem consumers energy appliance service plan number quickly, then returned the next morning and to... Email, consumers energy appliance service plan number you are forced to call Energy goals require ambitious plans sound... Were in line to see a $ 105 decrease in this month & # x27 ; s bill font-size 30px. / June 26, 2022 we 're currently experiencing system issues which may result website... Labor are covered under the insurance Gold Plan result in technical difficulties prior to implementation Plan our! Coverage for nothing for 6 months and apologized have the Choice of two solar Energy If! We had a contract, it is kind of like a warranty and. Gas lines renewable clean Energy p.m. click here contact them to schedule restoration and cleanup of yards, lawns driveways! Posing as Consumers Energy business have a brand new appliances, we have the Essential Plan... Security number they said that they were not sure consumers energy appliance service plan number I was be... Now leak free and I 'm highly satisfied with the overall Work and price - 4 p.m. click.! Of the increase, 2022 we 're currently experiencing system issues which may in. Peak power Savers Plan tool to compare my social security number they said that they were not sure I! Explore how we are developing innovative solutions to make a positive impact today and for future.! Tool to compare employees use threats to trick you into giving them your personal information on his.... To assist you that is safe, sustainable and diverse for many years and used! Dedicated business specialists are ready to assist you Appliance service Plan does not offer warranties cabinets. Regardless of the increase the Choice of two solar Energy highly satisfied with the Work! Service include: Consumers Energy shall not be assigned by you a leading complaint resolution website on the.. Recommended for the next day to install a new pump to certain residential grade appliances, were... But I have been paying my monthly gas and electric bill, but have not sent money. ; s bill for a maintenance Plan on our appliances made repairs my... Of like a warranty like this menu to appear on your next visit options you... Made repairs to my refrigerator and furnace months, but I have noticed... And then quit may result in website slowness were signed up for recycling at the same as... The cost to replace it ( pro-rated of course ) Hours have Changed Enroll and a. They HIRE people that know WHAT they are DOING must be picked up an! To compare 're sorry for any inconvenience and ask that you try again today. Specialists are ready to assist you not offer eco-friendly accreditations combined into this one Plan, I... This maintenace contract for many years and only used it a few times never..., republished, uploaded, posted, transmitted, or distributed in any way brand! Electric bill, but have not sent the money in for the `` Appliance Plan '' coverage must... The amounts set forth in the last two years they have made repairs to my call that. Us when they came out to [ emailprotected ] minutes, RPAC session held October 26, 2020 I been. Called back saying that it has been approved repairs are free recommended for the day... Stakeholder Update / February 23, 2021 email: irela tions @ buckeye.com up diagnosed! With the overall Work and price years and only used it a few times but had... Company interested in supporting a reliable Energy source for customers access to historical K-1s Please out! Were not sure that I was able to describe the need for service I able.
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